Support
Email gets a reply. Include your macOS version and what you were doing when it went wrong, and it will get sorted faster.
Contact
Write to us and we will get back to you.
Email supportsupport@voicedesign.app · We aim to reply within two business days.
Common fixes
The voice model download stalls or fails
The model files are large. Check you have free storage and a stable connection, then start the download again — it resumes rather than restarting. If your network blocks Hugging Face, switch the source to ModelScope in Settings.
I subscribed but the app still says locked
Open Settings and choose Restore Purchases. If the App Store is unreachable, AudioColor keeps your last known status rather than downgrading you, so it will unlock again on the next successful sync.
A long render stopped partway
Reopen the project and start the job again. Progress is checkpointed per segment, so it resumes from the last completed one instead of re-rendering the whole script.
Automatic casting will not run
It needs an API key for Anthropic, OpenAI or DeepSeek, entered in Settings, and a working connection. Every other feature works without one.
Frequently asked
Does AudioColor work offline?
Yes, once the voice models are downloaded. The first run needs a connection to fetch the model files, and the optional automatic casting feature needs one because it calls a third-party model provider. Everything else — generating speech, designing voices, cloning, exporting — runs with no network at all.
What do I need to run it?
A Mac running macOS 13.3 or later, and enough free storage for the voice models — they are large, so leave room before the first download.
Which languages can it speak?
Chinese, English, Japanese, Korean, French, German and Spanish. The app's own interface is available in the same seven languages and follows your system setting by default.
Whose voice am I allowed to clone?
Your own, or a voice you have explicit permission to use. Voice cloning is a real-world consent question, not just a technical one, and misusing someone's voice can be illegal where you live. AudioColor gives you the tool; the permission is on you.
Can I use the audio commercially?
The audio you generate is yours to use, including commercially. Cloned voices are the exception worth repeating: you need permission from the person whose voice it is.
Which editors does it export to?
FCPXML for Final Cut Pro and DaVinci Resolve, XMEML for Premiere Pro, plus WAV clips, a full mix, SRT subtitles, a CSV timing sheet and Audition markers that work in just about anything else.
How do I cancel a subscription?
In System Settings on your Mac, or in the App Store on any of your Apple devices. Subscriptions renew automatically until you cancel; the Lifetime option never renews at all.